The return must be requested within 30 days of the delivery date
The item must be in its original, unused, unaltered, and unwashed condition
The item must be returned in its original packaging condition
Please follow these instructions to return your package:
5 - When we receive your return, we will process the refund within 3 business days.
Popfun offers a 100% satisfaction guarantee in exchanges. Please call or email us the reason for your exchange, your Order ID and Name, and we will replace a new item for you at no shipping costs.
Once the returned merchandise has been checked and approved, Popfun will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the return items. Subject to its compliance with our Return Policy, it may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees and duties will not be refunded.
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing other issues or consistently finding that you’re unsatisfied with your purchase, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may act in the form of blocking an account and/or canceling future orders.
Popfun reserves the right to reject returns that do not comply with the return policy. Returns that do not respect the policy will be sent back to the original shipping address.