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FAQ

  • What is the return policy?
  1. To initiate a return, please submit a request for a Return Authorization (RA) through email or by phone call. If you placed your order as a guest, you must create a Popfun account to request a return. Return Authorization must include your Name, Order ID, and Reason for Return.
  1. We will print out a return label for you but the return is not free; we will charge the return label fee and deduct from your original payment method. To return one or more items from an order:

The return must be requested within 30 days of the delivery date

The item must be in its original, unused, unaltered, and unwashed condition

The item must be returned in its original packaging condition

  1. You can email us at CustomerService@popfun.com with your RA, please indicate Return or Exchange, and we will process your email within 3 business days.
  1. You can contact our Customer Care team (949) 536-5805 to assist you with the return process.
  • What are the shipping options?

Flat Rate Shipping on all orders under $35 - costs only $5.99! 

FREE SHIPPING on all orders over $35. 

We will ship to you within 5-8 business days. 

  • What are the international taxes, duties, etc. that I have to pay?
We do not accept international orders online, Please call us at (949) 536-5805 for details.
  • When will I receive my order?
After receiving your order request, We will ship to you within 5-8 business days.
  • What do I do if I never received my order?

You can email us at CustomerService@popfun.com

call us at (949) 536-5805.  Or use live chat button find us. 

  • What do I do if I received a defective order?
Contact us, and we will replace a new item for you. 
  • How do I make changes to an order I’ve already placed?
You can email us at CustomerService@popfun.com, call us at (949) 536-5805.  Or use live chat button find us. 
  • Where are you located?
Our Company is located in Irvine California, and our warehouse is located in Riverside, California.
  • Where is the product made? Where do the materials come from?
It's made in China but our products passed all the safety tests in the United States.
  • How do I contact your company if my question isn’t answered here?
You can email us at CustomerService@popfun.com, call us at (949) 536-5805.  Or use live chat button find us.

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